‘You Can Count On Us’ customer service promise produces satisfied new Nissan customers in Malaysia.
Edaran Tan Chong Motor Sdn. Bhd. (ETCM) today received the award for its recent achievement of being ranked No. 1 in J.D. Power Asia Pacific 2012 Malaysia Sales Satisfaction Index (SSI) StudySM at a ceremony held at ETCM’s Raja Laut showroom. The award was presented by Mr. Gerrit Kuyntjes, Vice President of J.D. Power Asia Pacific to Dato’ Tan Heng Chew, Executive Deputy Chairman and Group Managing Director of Tan Chong Motor Holdings Berhad.
Speaking at the SSI Study award presentation ceremony, Dato’ Dr Ang Bon Beng, Executive Director of ETCM credited the achievement to ETCM’s successful customer service enhancement activities through the introduction of “You Can Count On Us”. “We are extremely honored and proud that Nissan is ranked No. 1 in the J.D. Power Asia Pacific 2012 Malaysia Sales Satisfaction Index (SSI) Study. This recognition would not have been possible without the strong teamwork and dedication of everyone in Tan Chong Motor, and especially the invaluable support given by Nissan customers. Therefore, we would like to take this opportunity to thank all our customers who have been supporting us all these years.”
“You Can Count on Us” is ETCM’s promise and commitment to deliver excellent customer service driven by the 3 values of being Friendly, Dedicated and Trustworthy. Nissan customers will be assured of a satisfying, worthwhile and positive experience when they walk into Nissan showrooms.
Throughout the years, ETCM has invested time and resources towards improving the skills of their Sales Advisors. Various activities include trainings to enhance product knowledge, communication and customer service skills to inspire performance and commitment.
“Winning the top spot in the SSI Study has spurred us to further strengthen our commitment to our customers. In line with Nissan’s direction of creating a world-class standard of service that will help us build lasting relationships with every Nissan customer, we are committed to consistently offer compelling services and enrich lives through our products and services,” added Dato’ Dr Ang.
Dato’
Dr Ang Bon Beng, Executive Director of ETCM, Dato’ Tan Heng Chew,
Executive Deputy Chairman and Group Managing Director of Tan Chong Motor
Holdings Berhad receiving the award from Mr. Gerrit Kuyntjes, Vice
President of J.D. Power Asia Pacific, Mr. Loic Pean, Senior Manager of
J.D. Power Asia Pacific
